Warranty
Last updated: 2 August 2026
We build and choose our gear to last through Australian conditions and a flock that treats everything as a perch. When something doesn't, this page tells you exactly what we'll do about it.
1. Your rights come first
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The warranty on this page is something we give you in addition to those rights. It doesn't replace them, limit them or shorten them. Where the two differ, whichever gives you more is the one that applies.
In particular: where a failure is major, you choose whether you want a refund or a replacement. We don't choose for you.
2. What's covered, and for how long
Warranty periods run from the date your order is delivered.
2.1 Ten years, for chicken coops
Our chicken coops carry a 10 year warranty, from the date they go on sale.
A coop is a serious purchase and it lives outdoors in Australian weather for its whole life. We back ours for a decade because we expect it to still be standing and still doing its job long after that.
2.2 Twelve months, for all other hardware
- External Rollaway Nest Boxes, in Single, Double and Triple
- Internal Rollaway Nest Boxes, in Single, Double and Triple
- 24 Egg Incubator and 72 Egg Incubator
- Chick Brooder Heat Plates, all sizes
- Nesty Smart Automatic Coop Door
- Automatic Rat Trap with Safety Tunnel
- Chicken feeders, drinkers and feeder/drinker bundles
- Chicknic Tables
- Nesting box liners and soft accessories
- All other hardware and accessories
2.3 Feed, seed, supplements and treatments
Consumables don't carry a fixed-term warranty because they're consumed. They're covered by the consumer guarantees in section 1, and by common sense. If a bag arrives mouldy, contaminated, out of date, short weight or not what the label says, tell us and we'll replace or refund it. There's no time limit on that beyond what's reasonable for a perishable product.
3. What the warranty covers
- It matches its description. The product is what we said it was, with the specifications we listed
- Materials and workmanship. Free from manufacturing defects for the warranty period
- It works. Free from defects that stop it doing the job it was sold to do
4. How we'll fix it
4.1 Parts first, where a part will do it
Most faults on mechanical and electrical products come down to one component: a motor, a thermostat, a spring, a sensor or a seal. Where that's the case we'll send you the replacement part with clear instructions, at our cost, and you'll usually be running again faster than if the whole unit went back and forth in the post.
If you'd rather not fit it yourself, tell us and we'll arrange the unit to come back to us instead.
4.2 When a part won't fix it
We'll repair it, replace it with the same or a comparable model, or refund it. If the failure is major, that choice is yours under section 1.
4.3 Incubators and heat plates mid-hatch
If an incubator or brooder heat plate fails during an active hatch or brood, contact us straight away. Don't wait for the cycle to finish and don't wait for business hours to pass.
We treat these as urgent. Where the failure is ours, we'll send a replacement unit rather than a part, because a hatch doesn't wait for freight. Twenty-one days is twenty-one days.
4.4 What we don't cover
Repair or replacement under this warranty covers the defective part or product itself. It doesn't extend to other property damaged by a faulty product, to lost time, or to loss of use.
5. What isn't covered
- Normal wear and tear. The ordinary ageing of a product used as intended
- Assembly. Damage from incorrect assembly or disassembly
- Instructions not followed. Safety warnings, setup, operating or maintenance guidance ignored
- Unauthorised modification. Repairs or alterations by anyone we haven't approved
- Misuse and accidents. Abuse, abnormal handling, negligence, impact or fire
- Weather and animals. Storm, flood, hail, UV degradation beyond normal fading, and damage caused by livestock, predators or vermin
- Consumable parts. Components within a mechanical product designed to be replaced periodically
None of these exclusions limit your rights under section 1.
6. Electrical products
Our incubators, brooder heat plates and automatic coop doors are electrical products. A few things that keep them safe and keep your warranty intact:
- Read the instructions before first use
- Use only the power supply the unit came with
- Stop using any unit with damaged cabling or a damaged plug immediately, and contact us
- Protect indoor-rated equipment from weather
- Keep heat plates clear of bedding build-up and check them daily while in use
- Don't attempt internal electrical repairs yourself. Ask us for the part or send it back
7. Incubators, and what a warranty can and can't promise
Our incubators are warranted to hold temperature and humidity to their stated specification, and to turn eggs as described.
They are not warranted to produce chicks. Hatch rates depend on egg fertility, how eggs were stored and handled before setting, breed, ambient conditions in the room and operator technique, almost none of which we control. A poor hatch from a correctly functioning machine isn't a warranty fault.
We recommend running a new incubator empty for 24 hours before setting eggs, so you know it's holding temperature before you commit a clutch to it. If it doesn't, that's exactly what this warranty is for.
8. Damage in transit
If something arrives damaged, or an item is missing from your delivery, tell us within 7 days of delivery. Our freight carriers impose claim deadlines on us, and that's the only reason this deadline exists. It doesn't limit your rights under section 1, and if you miss it you should still contact us.
Send us your order number and a clear photo or short video of the damage, including the packaging if you still have it. That lets us get a replacement moving and lodge the carrier claim at the same time.
9. Making a claim
- Email sales@nestyboxes.com.au with your order number and what's gone wrong.
- Include photos, or a short video where the fault is easier to show than describe.
- We'll reply within 1 business day.
- If a part will fix it, we'll post it out with instructions at our cost.
- If the unit needs to come back, we'll arrange the return or collection, at our cost.
- Once it's here we'll assess it within 3 business days and email you the outcome.
You do not pay freight on a warranty claim. Not to send it back, not to receive the replacement.
10. Who the warranty covers
This warranty is available to the original purchaser, for products bought directly from nestyboxes.com.au, and it isn't transferable if you sell or give the product on.
Your rights under the Australian Consumer Law are a separate matter and aren't affected by this clause.
11. Contact us
Warranty questions and claims both go to sales@nestyboxes.com.au. Include your order number and we'll take it from there. A person reads every one.
Nesty Boxes · ABN 69 678 994 413
U2, 20 Oborn Road, Mount Barker SA 5251
