Order Cancellation, Return or Refund.

Nestyboxes Cancellation of an order: 

Even if an order has been accepted, we reserve the right to cancel it before shipment for any reason. This might be required if, for instance, a) we are unable to meet the item's supply, b) an unforeseeable event beyond our control happens, such as a freight failure, storm, flood, pandemic, or computer system failure, or c) the ordered goods were affected by a website error that was not discovered until after the order was accepted and prevented us from delivering them within a reasonable amount of time. We will issue a complete refund for the cancelled order in such circumstances. Please be aware that Nesty disclaims all liability for any losses or diminished revenue that may result from cancelling an order.

Your Cancellation of an order: 

  1. Order Cancellation Prior to Shipping and Within 10 Days of Order Acceptance: Unless otherwise mandated by law, if you decide to cancel your order due to a change of heart within 10 days of order acceptance and prior to the start of the shipping process, we will issue a refund for the full amount of the order, including shipping costs, less a 5% administration fee and any other associated costs. Please be aware that cancellation under this provision might not be possible since the majority of items are stocked and shipped within 24 hours of order acceptance.
  2. If your order has not been shipped and you decide to cancel it more than 10 days After making the purchase, we may, at our discretion, issue a refund, less a 10% cancellation fee and any other costs incurred, unless otherwise required by law.
  3. Cancellation of your Order after Shipping: If the order has already been shipped, unless otherwise required by law, we may only accept a return for change of mind if you contact us within 14 days of receiving the order, meet all of our return requirements, which include keeping the goods entirely undamaged and the packaging in its original condition, and correctly follow all the procedures outlined in the section below titled "Return Process" as well as any other instructions provided in this document.

Unless otherwise required by law, all returned items must be a) returned in their entirety unopened, b) in their original state, and c) in perfect condition for resale.

After receiving Nesty's approval, all authorised returns must be shipped back within 14 days. The refund will be reduced by a handling and restocking fee of 20% of the purchase price and any additional expenses incurred. You are liable for all costs related to the return, including the original shipping charges for sending the order to you.

You will receive your refund after the returned items have been received and examined to ensure they adhere to our policies on returned items.


Returning Goods:

1. Incorrect Goods. 

If you receive goods that are not what you ordered, please contact us within 7 days and, if necessary, send any relevant photos. We will then provide you with more information and instructions.

2. Unused Damaged or Defective Goods. 

If you receive goods that are damaged or defective, you must notify us within 7 days and send us clear photos of the issue so we can evaluate it. Without limiting any potential legal rights you may have, we will advise you on the next steps based on our discretion and the severity of the damage or defect.

Depending on the situation, we might ask you to send something back to us for inspection.

Any item that is instructed to be returned must be sent back to us within 30 days of delivery and you must correctly follow the procedure outlined below in "Return Process" in order for a refund or replacement to be taken into consideration. We will give you the closest return shipping address, and you may be in charge of making return shipping arrangements, with any associated costs being your responsibility. We will examine the returned item once we receive it, and if you are qualified for a replacement or refund, we'll let you know via email. Return shipping fees will be reimbursed if the returned goods are discovered to be damaged or defective due to no fault of your own. Make sure you adhere to all of your Nesty customer service team member's instructions. 

If the products are discovered to be flawed, incorrect, or damaged, we will, at our discretion, either repair the products and send them back to you, send you a replacement, or give you a refund.

NestyBoxes liability for any defect or damage to the Goods is limited to the maximum extent allowed by law. The following factors may contribute to, directly cause, or otherwise result in such flaws or damages:

  • Improper upkeep or storage by you of the Goods.
  • Use of the Items for a Purpose Not Originally Intended.
  • Failure to stop using any products after realising or reasonably should have realised they were defective.
  • Disregarding any directions or recommendations given by a customer service team member at Nesty either accidental or common damage. 


3. Return to sender (RTS) or delivery refused or missing delivery

If you provide us with an incomplete or incorrect shipping address, which prevents the shipment from being delivered, or if you refuse to accept the shipment for any other reason, we will impose a 15% restocking fee on your order. As an alternative, you might be charged a re-delivery fee in addition to any other related storage or costs that need to be covered before the shipment is re-delivered.

Nesty strongly advises and, when practical, requires that all deliveries be authenticated in writing by a signature or a photograph.

It is your responsibility to promptly get in touch with the third party freight provider if you've been told that the goods have been delivered to the shipping address given by a third party freight company but you can't find them. Any disagreement over the delivery of the goods must be settled with the third-party freight provider, not Nesty.


Used or Opened Goods:

There are no signs of wear, deterioration, or damage, and the item appears to be brand-new. Unfortunately, we are unable to approve returns for items that are not in a state that allows for resale.


Return Process:

Following your notification that you wish to return part or entire order you’ve purchased through Nestboxes site, we will advise to you whether it is feasible to do so and, if so what steps need to be taken.

Note Nestyboxes will only accept a return if it meets the requirements outlined in ‘Returning Goods’, if the return does meet these requirements Nestboxes will approve the return.

If the request for return of goods does not comply with these requirements, Nestyboxes regrets that we will be unable to accept the return.

If you wish to return all or part of your order in accordance with the terms of this Agreement, you must follow the steps outlined below in its entirety: 

  1. If you are required to return some or all of your order, as specified in this Agreement, kindly adhere to the procedures listed below in their entirety: 
  2. Use the contact information above to get in touch with us and let us know why you're returning the item.
  3. Send us a copy of your receipt from our store.
  4. Reason for returning of goods.
  5. If the goods are approved for return, we will let you know and give you further instructions.
  6. If the goods are not approved for return, we will let you know. Do not return the items if their return is not authorised. 
  7. If Nestboxes approves the return, these items must be returned within 14 days of this confirmation.
  8. If your return request is accepted, we will email you return shipping labels that you must attach to the boxes you are returning.
  9. If you are returning the goods using your own shipping method, you must ship the goods to the address we supply, with all your necessary information displayed on the label. These details will be specified by one of our Customer Service Team Members.
  10. Immediately upon the Goods being picked up, regardless of method, you must email us details of the return shipment including Tracking Numbers Shipping Company and Date of shipment for each item returned.
  11. A member of the Nesty team will get in touch with you once the products have been opened, inspected for damage, and judged to be in a sellable condition at our facility. The outcome of the inspection will be provided to you via email. 



Last Updated 5/03/2022